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Privacy Policy

Puma33 Privacy Policy – Our Commitment to Protecting Your Data

Puma33 takes the responsibility of protecting every Malaysian member's personal data seriously. This policy clearly outlines what we collect, why it is necessary, and how it is safeguarded in accordance with PDPA 2010.

Last Updated: 1 January 2026
Privacy Commitment

6 Promises from Puma33 to Every Malaysian Member

This is more than a legal formality — it is a real commitment that defines how puma33 handles every piece of information you entrust to us.

Data Encrypted with 256-bit SSL
Every piece of data transmitted between your device and puma33's servers is protected by 256-bit SSL encryption — the same level of security used by major Malaysian banking institutions. Your card details, transactions, and personal data cannot be read by any third party during transmission.
256-bit SSL
Data Not Sold to Third Parties
Puma33 has never sold, rented, or traded members' personal data to any third party for marketing purposes. Your information belongs to you. We only share data under very limited circumstances and for clear reasons, as outlined in this policy.
No Data Sales
Compliant with Malaysia's PDPA 2010
Puma33 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have clear legal rights over your data — including the right to access, correct, and request the deletion of your personal data from our systems.
PDPA 2010
Secure & Limited Data Retention
Your personal data is stored on servers protected by strict access controls. Only puma33 staff who require access to perform their duties are permitted to view the relevant data. All access is recorded in an audit log that is continuously monitored.
Strict Access Controls
Notification in the Event of a Data Breach
In the unlikely event that member data may have been compromised, puma33 is committed to notifying affected members within a reasonable timeframe in accordance with legal requirements. We will not conceal any security incident that could impact your privacy.
Incident Notification
You're in Control of Your Own Data
Puma33 provides a straightforward way for you to access, update, and request deletion of your personal data. Through your account settings or by contacting our support team, you can manage your privacy preferences with full control and without having to navigate any complicated processes.
Full Member Control
Contents
Puma33 Privacy Policy
Effective: 1 January 2026  |  Version: 2.4  |  Reference: PDPA 2010 Malaysia
Important Note: By using the puma33.best platform, you agree to this Privacy Policy. This policy forms part of your agreement with puma33 and should be read together with Terms & Conditions us. If you do not agree, please discontinue use of the puma33 platform.
Section 1

Introduction

Puma33 (referred to as "we", "puma33" or "the platform" in this document) takes the privacy of members' personal data seriously. This Privacy Policy explains in detail how we collect, use, store, protect, and in certain circumstances share your personal data when you register for and use the puma33.best platform.

Puma33 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing personal data protection in Malaysia. Under the PDPA, you as an individual hold certain rights over your personal data, and puma33 as a data processor has clear obligations to uphold those rights.

This document is written in Bahasa Melayu as the official language and is intended specifically for users in Malaysia. By registering an account with puma33, you confirm that you have read, understood, and fully agreed to this Privacy Policy.

Section 2

Personal Data We Collect

Puma33 only collects data that is genuinely necessary to provide members with a safe, legitimate, and high-quality service. The following are the categories of data we collect:

Data Categories Example Purpose of Collection
Identity Data Full name, IC number, date of birth, gender Identity verification (KYC), account registration
Contact Data Email address, phone number, home address Account communications, OTP verification, notifications
Financial Data E-wallet details (TnG, GrabPay), bank account information, transaction history Processing deposits & withdrawals, AML compliance
Technical Data IP address, device type, web browser, login activity Account security, fraud detection, analytics
Gaming Data Betting history, favourite games, account balance Service operations, VIP programme, responsible gaming
Communication Data Support chat records, emails, complaints Customer support, service improvement

We do not collect unnecessary data and do not request sensitive information such as credit card numbers directly — all payments are processed through recognised third-party secure payment gateways including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks, and other supported Malaysian banks).

Section 3

How We Use Your Personal Data

Puma33 uses collected personal data solely for legitimate purposes directly related to the operation of the platform. These purposes are:

  • Account Operations: Creating, managing, and maintaining your puma33 account, including processing deposits, withdrawals, and bonus allocations.
  • Identity Verification (KYC): Verifying that members' identities are legitimate, in accordance with anti-money laundering (AML) compliance and fraud prevention requirements.
  • Platform Security: Detecting and preventing fraudulent activity, duplicate accounts, bonus abuse, and any security threats to the platform or other members.
  • Customer Support: To provide effective technical assistance and account support when you reach out to our team via live chat, email, or WhatsApp.
  • Service Communications: Sending important account-related notifications such as transaction confirmations, security alerts, and relevant changes to our terms.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate assistance to members who may need it.
  • Platform Improvement: Analysing aggregated usage data (without identifying individuals) to improve the user experience, platform performance, and game library.
  • Internal Marketing: Sending information about relevant promotions, bonuses, and new offers — provided you have given consent to receive such communications. You may withdraw this consent at any time.
Data Minimisation Principle: Puma33 adheres to the principle of data minimisation — we only collect data that is genuinely necessary for the stated purpose. We do not collect data simply to "have it on file" without a clear and legitimate reason.
Section 4

Sharing Data with Third Parties

Puma33 does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. However, in the course of operating the platform, there are limited situations where puma33 may need to share data with certain parties:

  • Payment Service Providers: Payment gateways that process your deposit and withdrawal transactions (such as DuitNow, FPX, Touch 'n Go, and other providers) receive only the information required to complete those transactions.
  • Game Provider: Gaming companies that supply slots, Live Casino, and table games to puma33 may receive limited technical data necessary to operate their games on our platform.
  • Legal Authorities: Puma33 is legally required to disclose data to Malaysian authorities (such as the police, courts, or regulatory bodies) upon receipt of a valid order or summons. In such situations, puma33 discloses only the data specifically requested.
  • Technical Partners: Technical infrastructure providers — such as cloud services and cybersecurity tools that help us protect the platform — may process certain technical data, but are bound by strict confidentiality agreements.
Important: All third parties working with puma33 are required to adhere to privacy standards equivalent to those of puma33 and are prohibited from using member data for their own purposes. Puma33 takes responsibility for ensuring that its partners fulfil these obligations.
Section 5

Data Security

Puma33 takes data security seriously. The technical and organisational measures we have in place to protect members' personal data include:

  • 256-bit SSL Encryption for all data transmitted between users' devices and puma33's servers.
  • Encryption at rest for all personal data stored in our databases.
  • Two-factor authentication (2FA) available to all member accounts as an added layer of security.
  • Role-based access control (RBAC) ensuring that only authorized staff can access member data relevant to their respective roles.
  • Continuous audit logs which logs all access to sensitive data for monitoring and investigation purposes.
  • Penetration testing conducted periodically by independent third parties to identify and address security vulnerabilities.
  • Data security training mandatory for all puma33 staff who handle members' personal data.

While we take all reasonable steps to protect your data, no security system is 100% foolproof. We encourage you to take precautions on your end as well — including using a strong password, enabling 2FA, and never sharing your login credentials with anyone.

Section 6

Cookies & Tracking Technologies

Puma33 uses cookies and similar tracking technologies to enhance the user experience and platform security. The types of cookies we use are:

  • Essential Cookies: Required for core platform functions such as session login, security verification, and language preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collects information on how visitors use the platform (such as most frequently visited pages and time spent) to help us improve the user experience. This data is collected in aggregate and does not identify individuals.
  • Functional Cookies: Storing your preferences such as language, display settings, and game configurations so you don't have to reconfigure them each time you log in.

You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect your ability to use certain features on the puma33 platform.

Section 7

Data Retention Period

Puma33 retains your personal data for as long as your account remains active or as long as it is needed to provide services to you. Upon account closure, certain data will be retained for additional periods as required by law:

  • Financial transaction data retained for 7 years after account closure, in line with Malaysian accounting and anti-money laundering legal requirements.
  • KYC and identity verification data retained for 5 years after account closure or the date of the last transaction, whichever is later.
  • Support communication logs retained for 3 years for the purpose of resolving any disputes that may arise.
  • Technical data and security logs retained for 1 year for the purpose of security incident investigations.

Once the specified retention period has elapsed, your data will be securely deleted or anonymised in accordance with established procedures so that it can no longer be linked back to you.

Section 8

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by puma33. To exercise any of these rights, contact us at privacy@puma33.best.

Section 9

Children's Data

The puma33 platform is strictly for individuals aged 18 years and above. We do not knowingly collect any personal data from individuals under the age of 18.

If you are a parent or guardian and believe your child under the age of 18 has provided personal data to puma33, please contact us immediately at privacy@puma33.best. We will take steps to delete the relevant data and close the account promptly.

Warning: Registration by individuals under the age of 18 is a violation of puma33's Terms & Conditions. Any account confirmed to belong to a minor will be closed immediately and all related transactions will be referred to the relevant authorities.
Section 10

Changes to This Privacy Policy

Puma33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. When significant changes are made, we will:

  • Updating the "Last Updated" date at the top of this page.
  • Displaying a prominent notice on the puma33 homepage regarding policy updates.
  • Sending notification emails to all active members if any changes materially affect how we use their data.

Your continued use of the puma33 platform after the effective date of any updated policy will be considered acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Section 11

Contact Us About Privacy

If you have any questions or concerns, or wish to exercise your privacy rights, you may reach puma33's privacy team through the following channels:

  • Privacy Email: privacy@puma33.best
  • General Support Email: support@puma33.best
  • Live Chat: Available 24/7 at puma33.best

We are committed to responding to all privacy-related enquiries within 5 working days. For more complex requests such as data portability or complaint investigations, we may require up to 14 business days and will keep you updated on the status of your request periodically.

Right to Lodge a Complaint: If you are dissatisfied with how puma33 has handled your personal data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia. However, we kindly ask that you contact us first so we have the opportunity to address your concerns directly.
Your Rights

Your Privacy Rights Under PDPA 2010

Malaysian law grants you clear rights regarding your personal data. Puma33 respects and facilitates the exercise of each of these rights.

Right to Access Data
You have the right to request a copy of all personal data that puma33 holds about you. This request will be processed within 14 working days, and we will provide a clear and comprehensive report.
Right to Rectification
If you find that your personal data held in puma33's system is inaccurate or outdated, you have the right to request a correction. Updates will be carried out within 5 business days of verification.
Right to Erasure
You may request the deletion of your personal data following account closure. However, certain data may need to be retained to fulfil legal obligations such as Malaysia's PDPA and AML requirements.
Right to Withdraw Consent
For data processing that relies on your consent (such as marketing communications), you may withdraw that consent at any time through your account settings or by contacting our privacy team.
Right to Object to Processing
Under certain circumstances, you have the right to object to the processing of your personal data. Puma33 will assess each objection fairly and inform you of the decision and the reasons behind it within a reasonable timeframe.
Right to Data Portability
You have the right to receive the personal data you have provided to puma33 in a structured, machine-readable format. This allows you to transfer your data to another service provider should you choose to do so.

To exercise any of the rights above, please contact us at privacy@puma33.best

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Responsible Gaming – Puma33's Commitment

Puma33 is committed to responsible gaming practices. We provide self-control tools including deposit limits, session time limits, and self-exclusion. Gambling is entertainment — not a solution to financial problems. The puma33 platform is strictly for individuals aged 18 years and above. If you need assistance, contact the National Counselling Hotline at 15999.

Read Our Responsible Gaming Guide →
Frequently Asked Questions

Questions About Puma33's Privacy Policy

Puma33 does not sell or share your personal data with third parties for marketing purposes. We only share data in limited circumstances necessary for platform operations — such as with payment providers (Touch 'n Go, GrabPay, DuitNow, FPX) to process your transactions, or with Malaysian authorities when required by law. All third parties we work with are bound by strict confidentiality agreements.

To request a copy of your personal data, send an email to privacy@puma33.best with the subject line "Data Access Request", along with your full name and the email address registered to your puma33 account. We may require additional identity verification before processing your request. Your data report will be prepared within 14 working days in a clear, readable format.

Retention periods vary by data type. Financial transaction data is retained for 7 years in line with Malaysian legal requirements. KYC data is retained for 5 years. Support communication logs are retained for 3 years. Technical data such as security logs is retained for 1 year. After these periods, your data will be securely deleted or anonymised so that it can no longer be linked to you.

Yes, you may request the deletion of your personal data. However, please be aware that puma33 is required under Malaysian law to retain certain data for specified periods — particularly financial transaction and KYC data. Data not subject to legal retention obligations will be deleted upon your request. Submit your request to privacy@puma33.best and we will inform you which data can be deleted and which must be retained, along with the reasons.

In the unlikely event that member data may be compromised, puma33 is committed to responding promptly. We will investigate the incident, take steps to contain and remediate the vulnerability, and notify affected members within the timeframe required under PDPA law. We will also report the incident to the relevant authorities in accordance with our legal obligations. Puma33 will not conceal any security incident that could affect the privacy of its members.
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